01. Privacy Policy
Laptop One (Pvt) Ltd
Information We Collect
We may collect the following information when you interact with our website or store:
- Full name
- Contact number
- Email address
- Billing and delivery address
- Order details
- Payment-related information
- Warranty registration details
- Product service or repair details
- Website usage information such as browser type, device type, and pages visited
How We Use Your Information
The information collected may be used for the following purposes:
- To process and complete product orders
- To contact customers regarding purchases, delivery, service, or warranty matters
- To provide after-sales support and warranty assistance
- To improve our products, services, website, and customer experience
- To send promotional offers, updates, or important notices where applicable
- To prevent fraud, misuse, or unauthorized transactions
Sharing of Information
Laptop One (Pvt) Ltd does not sell, rent, or trade customer personal information to third parties.
However, we may share necessary information with trusted service providers such as:
- Delivery partners
- Payment processing providers
- Product repair or warranty service partners
- IT and website support providers
- Legal or regulatory authorities when required by law
Payment Security
All payments made through our website or approved payment channels are handled securely. We do not store sensitive card details unless required through a secure and approved payment gateway.
Cookies and Website Tracking
Our website may use cookies or similar technologies to improve browsing experience, understand website performance, and provide better product recommendations.
Customers may disable cookies through browser settings, but some website features may not function properly.
Data Protection
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online system can be guaranteed 100% secure.
Customer Rights
Customers may contact us to:
- Request access to their personal information
- Correct inaccurate information
- Request removal of personal data where legally possible
- Opt out from marketing communications
Contact Information
Laptop One (Pvt) Ltd
No. 3-25, 3rd Floor, Majestic City, Colombo, Sri Lanka
Hotline: +94 77 334 2222 / +94 77 334 2221
Email: info@laptopone.lk / sales@laptopone.lk