Laptop One (Pvt) Ltd provides laptops, computer accessories, and related technology products through its physical store and online platforms.

By using our website or purchasing from us, customers agree to follow these terms and any additional policies displayed on our website.

We make every effort to display accurate product details, specifications, prices, images, and availability. However, product images are for reference purposes only, and actual product appearance, packaging, or specifications may slightly vary.

Laptop One (Pvt) Ltd reserves the right to update product information, pricing, offers, and availability without prior notice.

All product prices are listed in Sri Lankan Rupees unless otherwise mentioned.

Orders will be processed only after payment confirmation or approved order confirmation. Laptop One (Pvt) Ltd reserves the right to cancel any order due to payment failure, incorrect pricing, stock unavailability, or suspected fraudulent activity.

An order placed through the website, phone, WhatsApp, or store inquiry does not guarantee product availability until confirmed by Laptop One (Pvt) Ltd.

Customers are advised to confirm product availability before making payments, especially for limited-stock or promotional products.

Delivery timelines may vary depending on product availability, customer location, courier service, and payment confirmation.

Customers may also collect products from our store after order confirmation.

Laptop One (Pvt) Ltd is not responsible for delays caused by courier services, incorrect customer details, natural disasters, public holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate contact details, delivery information, and order details.

Customers must inspect the product at the time of purchase or delivery and report any visible damage, missing items, or incorrect products immediately.

Warranty is provided according to the product type, product condition, brand, and applicable warranty period.

Brand-new products may carry a warranty period of up to 24 months, depending on the product and brand.

Used products carry a warranty period of 3 months, unless otherwise stated.

Warranty claims are subject to inspection and approval.

Product exchanges are accepted only within 7 days from the date of purchase, subject to the conditions mentioned in our Returns & Warranty Policy.

Products must be returned in original condition, with original packaging, invoice, accessories, manuals, and warranty documents.

Laptop One (Pvt) Ltd shall not be liable for any indirect, incidental, or consequential damages arising from product use, misuse, data loss, software issues, or third-party service failures.

Customers are responsible for backing up their data before submitting any device for service, repair, upgrade, or warranty inspection.

Customers must not misuse the website, attempt unauthorized access, upload harmful content, or interfere with website functionality.

Laptop One (Pvt) Ltd reserves the right to restrict access to users who violate these terms.

Laptop One (Pvt) Ltd may update these Terms & Conditions at any time without prior notice. Continued use of the website or services means the customer accepts the updated terms.

Laptop One (Pvt) Ltd

No. 3-25, 3rd Floor, Majestic City, Colombo, Sri Lanka

Hotline: +94 77 334 2222 / +94 77 334 2221

Email: info@laptopone.lk / sales@laptopone.lk